Get Reimbursed

On the Home Page of the Claims portal, click the Account link
that shows your available balance. A list of submitted claims will
appear. To view claim details, click anywhere on the claim.

1. On the Home Page of the Claims portal, hover over
   the Accounts tab and click Payments. You will see
   reimbursement payments made to date, including debit card
   transactions.
2. Click anywhere on the claim to see claim details.

1. On the Home Page, hover over Accounts and select Banking/
   Cards from the menu.
2. Under the Debit Cards column, click Report Lost/Stolen or
   Order Replacement and follow instructions.

The fastest way to get your money is to sign up for direct deposit
to your personal checking account. To sign up online:

1. On the Home Page of the Claims portal, hover over the
   Accounts tab, then choose Payment Method from the menu.
2. Under the Current Payment Method, select Update. Then
   simply add or update your bank account information and
   click Submit.
3. The Payment Method Changed confirmation will display.

The participant website has a wealth of information about the
investments available in your Plan. From the Fund Information
tab, select:

• Fund Links. Each investment option is displayed with the
  ability to view:
• Historical prices
• Fund fact sheets
• Prospectus
• Additional research
• Fund Performance. This option provides the performance
  for each fund offering in the plan. You may view each fund’s
  prospectus by clicking the P next to the fund name. You
  may view an online chart by clicking the C next to the fund
  name. Anytime you see a fund name underlined in blue text,
  you can click on it to view performance information, expense
  ratios, and links to the fund fact sheet and prospectus.

Many mutual fund companies have introduced trading
restrictions to discourage short-term trading. When requesting
a change to the allocation of your current account balance, the
website will indicate which funds impose a trading restriction.
If you have recently submitted a transfer or rebalance request
that resulted in a trading restriction, the fund that is temporarily
restricted from future transfers will appear in red, reflecting
the number of days remaining before a subsequent trade (or
opposite way transfer request) can be made. If you have a
pending trading restriction in one or more funds, you may still

transfer other portions of your account by using the Fund-to-
Fund Transfer option.

The Transaction tab offers you two ways to change the
investment of your current account balance:

• Fund-to-Fund Transfers. This option allows you to transfer
  money from one investment to another. Click the arrow
  next to the transfer option you desire (transferring out a
  dollar amount or a percentage). Select the fund from the
  drop-down menu that you wish to transfer money out of,
  and then indicate the percent or dollar amount you want
  to transfer. Now, enter the percentage(s) among the new
  funds(s) for which you wish to transfer; total must add up
  to 100%. Click Submit Transfer to verify your request, and
  Confirm. Please Note: This change will only affect the way
  your current account balance is invested; it will not change
  how future contributions are invested in your account.
• Rebalance allows you to a) Provide specific percentages
  for each asset; or b) Rebalance to match your current
  investment election percentages for future contributions.
  Click the radio dial next to the rebalancing method you
  choose. If you elect to rebalance by providing specific
  percentages for each asset, enter your new desired
  percentages next to each fund in the table below. The total
  must add up to 100%.
  If you choose to rebalance to match your current
  investment election percentages, those percentages will
  automatically be entered into the “Change To” column in
  the table.
  If you’d like your existing account balance to be
  automatically rebalanced to these percentages, scroll
  down and click the box next to Automatically Rebalance
  My Account. Then click the radio dial next to the frequency
  in which you would like your account to be automatically
  rebalanced and click Submit Automated Rebalance to
  confirm your request. Note: Using the account rebalancing
  option will trigger a new set of trading restrictions initially,
  and whenever your account is rebalanced. As a result, some
  participants choose to use annual rebalancing rather than
  quarterly.

Statements will be mailed to your home address quarterly.
To get a copy, select the Resource Center tab. Statements are
organized by plan year under Quarterly Benefit Statements.

Yes, in fact we encourage it! To “Go Green,” choose the Account
Maintenance tab, then choose Preferences. You may then
choose your Go Green options.

There will be times when we’ll require a receipt to comply with the IRS guidelines. It’s best to send an itemized statement or Explanation of Benefits (EOB) from your insurance carrier so we
can verify the service you received complies with IRS rules. Sometimes the bill from your doctor or dentist doesn’t provide enough information to show that the services are eligible for reimbursement. In such cases, we’ll need to see an itemized receipt. For example, if you use the benefit card at the dentist, was it for a cleaning, which is eligible; or for teeth whitening, which is ineligible? If it’s unclear, we’ll send you a receipt request. We’ll send out three notices asking for receipts. If we don’t receive the receipt/documentation, we’ll have to temporarily deactivate your Benefit Card until we receive the information required by the IRS.

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was created to protect your health information and safeguard individually identifiable information, called protected health information or PHI. Under HIPAA, we can only discuss PHI with the individual patient and/or primary plan member unless you authorize us in writing to share the information
with someone else, like your spouse. So, even if you tell us it’s OK to share PHI with your spouse, we can’t legally discuss any information with him/her unless you sign the authorization. For assistance with HIPAA authorization, please contact BPAS Participant Services at 1-866-401-5272.